Twilio Configuration Guide

Category: Twilio

Twilio powers the dialer and SMS features in Velocity.

Bring Your Own Twilio (BYOT)

You can connect your own Twilio account by entering your credentials in Settings > Twilio Configuration.

Required information:

  • Account SID
  • Auth Token
  • Phone Number (or purchase one through the platform)

    • Platform Numbers

    Pro and Agency plans include auto-provisioned phone numbers. These are automatically purchased and configured when you subscribe.

    Troubleshooting

    If calls are not connecting, verify your Twilio credentials are correct and your account has sufficient balance. Check the Compliance Dashboard for any blocked numbers or violations.